Frequently Asked Questions ( FAQ )
Welcome to our FAQ page, where you can find answers to the most commonly asked
questions about our company, products/services, policies, and more
1. Refunds,Replacement & Cancellation
2. Payments
3. PC Builds
4. Shipping
5. Post Purchase
Refunds,Replacement & Cancellation
1. What is your refund policy?
Ans. Kindly refer to our policy page: https://elitehubs.com/return-policy/
2. Can I cancel my order after it has been shipped?
Ans. Unfortunately once the order is in transit we cannot cancel your order.
3. What if I want to change my shipping address after I've placed my order?
Ans. Yes we can edit your shipping address only if the parcel isn’t dispatched.
4. How will I receive my refund?
Ans. It will be sent back to your source account.
5. What if I received a damaged or defective product?
Ans. You can contact your customer support team and they will get the issue sorted.
6. How long will it take to receive my replacement product?
Ans. As soon as we receive the product back from our customer we immediately dispatch a new one if the product is deemed to be faulty/damaged by our tech team and as per our T&C policy.
7. How long do I have to cancel an order?
Ans. You can cancel your order within 24hrs of placing it.
8. How do I initiate a replacement?
Ans. Kindly contact the customer support team within 72hrs of receiving the order in case the product is deemed as faulty/damaged we will initiate the replacement process from our end as per our T&C policy.
9. Can I return a product for a refund if it was damaged during shipping?
Ans. We usually provide replacements only but in case the product isn’t available we will provide a full refund.
10. How long do I have to return a product for a replacement?
Ans. You have 72 hrs to request a replacement from the time of receiving the product.
11. How do I check the status of my refund?
Ans. You’ll receive a mail with a status update for your refund.
12. Can I return a product if I accidentally ordered the wrong item?
Ans. Once the product is dispatched we won’t be able to take it back in some rare cases by paying the necessary charges and most importantly the seal should be intact.
13. Can I return a product for a refund if it was purchased during a sale?
Ans. Products purchased during the sale period aren’t eligible for refunds.
14. What if my replacement product is out of stock?
Ans. In case a replacement product is out of stock you can either opt for an alternative or we can refund the full amount.
15. What if I received a damaged product during shipping, but it's still usable?
Ans. That’s totally up to the customer in case they want to keep it or not. We are ready to provide them with a brand new replacement.
16. Can I return a product for a replacement if it's not the right size?
Ans. Ans. Unfortunately in this case we don’t provide replacements.
17. How long does it take for a canceled order to be refunded?
Ans. Canceled orders are refunded immediately by our team but it can take up to 5-7 business days to reflect in your account.
18. Can I cancel a replacement order if it's delayed in transit?
Ans. Orders once dispatched aren’t eligible for cancellation.
19. Can I return a product if it was a clearance item?
Ans. No in this case there will be returns/refunds.
20. Can I cancel a refund request if I change my mind?
Ans. Yes, in case the refund hasn’t been processed.
21. What if I received a product that doesn't match the product description?
Ans. Kindly contact our customer support. They will check and provide a solution and give you necessary answers.
22. How do I request a refund for a product that was never delivered?
Ans. Kindly reach out to the customer support team and they'll get the issue resolved.
23. What if I received a different color of the product than what I ordered?
Ans. We will replace the product with the correct one but the seal should be intact and the package should be in the original packaging and returned along with the invoice.
24. How do I initiate a return if the product arrived later than the estimated delivery date?
Ans. In this case unfortunately we cannot provide a refund since courier delay’s aren’t in our control but these happen really rarely so you need not worry about it.
25. How do I initiate a return if I received a product that doesn't fit my needs?
Ans. Unfortunately in this case we cannot offer a replacement/refund. You can always talk you our experts before making the purchase so we can guide you in the right direction.
26. Can I return a product for a refund if it was opened but unused?
Ans. No, we don't accept returns/refunds once the seal of the product has been opened and the product is in proper working condition.
Payments
1. What payment methods are available on the website?
Ans. We have cash on delivery, all credit and debit cards are accepted we also have
Select credit and debit card EMI options, Zest Money, UPI, Bajaj EMI,& Snapmint.
2. Is it safe to make a payment on the website?
Ans. Yes, it’s totally safe since the transactions go through a secured payment gateway such as Razorpay, PayU or Cashfree. We use the highest assurance SSL/TLS certificate, which makes sure that no unauthorized person can access your sensitive payment data over the internet
3. Are there any additional charges for using a specific payment method?
Ans. Yes there’s an additional convenience charge added on Cash on delivery and Bajaj EMI Transactions.
4. Is Cash on Delivery (COD) available as a payment method?
Ans. Yes. only on select product categories such as mouse keyboard headphones ssd and ram and with an order value cap of Rs.20,000 ( subject to changes ).
5. Is Net Banking available as a payment method?
Ans. Yes
6. Is EMI available as a payment option?
Ans. Yes we do have multiple EMI options available such as Snapmint, Bajaj & select credit and debit card EMI’s.
7. Is there a maximum transaction limit for using a specific payment method?
Ans. Yes. There is a maximum limit of Rs.20,000 in cash on delivery orders.
8. How can I be sure that my payment information is secure on the website?
Ans. We use the highest assurance SSL/TLS certificate, which makes sure that no unauthorized person can access your sensitive payment data over the internet.
9. Is there a discount available for using a specific payment method?
Ans. Yes if you pay via bank transfer or UPI. But, for that you will have to contact us via whatsapp or mail.
10. Is it possible to receive a refund in a different payment method than the one used for the original purchase?
Ans. No, the refunds will only be sent back to the original method used.
11. Can I get a payment receipt for my purchase?
Ans. Ans. Yes you get a tax invoice with the purchase.
12. Is it possible to check the payment status of an order?
Ans. Yes you get a notification on the website if the payment is successful or not.
PC Builds
1. How do I purchase a PC build on your website?
Ans. To place an order for a pc build on Elitehubs you can navigate to our pc build section on the website select the build that best suits your requirements and click on the buy now button and proceed with the payment once the payment is made you'll receive a confirmation email once the order is successfully placed.
2. What payment methods do you accept for PC builds?
Ans. We have multiple payment methods: Bank transfer,UPI,Credit card,Debit card,Snapmint EMI, Bajaj EMI & Select EMI’s on credit and debit cards.
3. Do you offer financing options for PC builds?
Ans. Yes, Snapmint EMI, Bajaj EMI & Select EMI’s on credit and debit cards.
4. What is your return policy for PC builds?
Ans. There’s no return policy in terms of pc builds as they are custom tailored according to your needs in case there’s any issue with a particular component within 72 hrs we will replace it.
5. Can I cancel my PC build order before it ships?
Ans. Unfortunately once the pc is in transit it cannot be cancelled.
6. How long will it take for my PC build to ship?
Ans. We usually ship out pc builds within 3-4 business days from our facility the time taken is higher since the pc’s are custom tailored according to your needs and we also thoroughly test them to their max potential as well as provide a proper test report with our pc’s.
7. Do you offer free shipping for PC builds?
Ans. Yes we do offer free shipping with our pc builds.
8. Can I track the shipping status of my PC build?
Ans. Yes, we provide a tracking link once the pc is dispatched so you can see the real time location of your pc build.
9. What should I do if my PC build arrives damaged?
Ans. You need not worry, kindly send us the uncut unboxing video via mail or whatsapp. The team will look into it and replace the parts that are damaged at the earliest.
10. Can I change the shipping address for my PC build order?
Ans. Yes, till the order isn’t dispatched. Once dispatched we won’t be able to alter the shipping address.
11. Can I purchase additional components or upgrades with my PC build order?
Ans. Yes, surely you can.
12. How do I know if my PC build will be compatible with my existing peripherals?
Ans. You can connect with our technical expert and they’ll let you know.
13. Can I get assistance with setting up my new PC build?
Ans. Yes we do provide technical assistance to all our clients we will also help you out on a video call if needed.
14. Do you offer any warranties or guarantees for PC builds?
Ans. The pc comes with the standard brand warranty of each component.
15. What should I do if my PC build does not function properly upon arrival?
Ans. Kindly inform our technical team of the issue that you are facing and they’ll sort it out for you.
16. Can I customise my PC build before purchasing?
Ans. Yes, we provide full customization options to our clients based on their needs and we also give our technical guidance and opinions for the same so that you make the right decision.
17. How do I know which PC build configuration is best for my needs?
Ans. You can connect with our technical experts and they'll guide you through the process.
18. Can I speak with a sales representative before making my purchase?
Ans. Yes you can connect with us before making a purchase.
19. Are there any additional fees or taxes associated with purchasing a PC build?
Ans. The prices mentioned on the website are all inclusive of all taxes and charges; there are no additional fees added later on.
20. Can I purchase a PC build as a gift for someone else?
Ans. Yes, that is possible.
21. Can I purchase a PC build with different components not listed on your website?
Ans. Yes, for that you will have to connect with our sales representative we’ll make that happen for you.
22. Can I purchase a pre-built PC instead of a custom build?
Ans. Yes we do have both as an option in our pc section on the website.
23. What is the difference between a pre-built PC and a custom build?
Ans. A pre-built system is a preconfigured system by a team of experts that is suited for a particular use case on the other hand a custom built pc is made as per your requirements.
24. Can I upgrade or replace components in my pre-built PC?
Ans. Yes you can upgrade or replace any components in your pre-built system as per your discretion.
25. Do you offer any special discounts for bulk PC build purchases?
Ans. Yes we do provide special discounts/offers on bulk pc build purchases.
26. How do I know if my PC build will be able to handle future upgrades?
Ans. All our pc builds are designed in such a way that they are easily able to handle future upgrades and in case you have any doubts you can get them cleared from our technical experts.
27. Can I add additional storage to my PC build?
Ans. Yes
28. How do I know if my PC build is compatible with virtual reality technology?t
Ans. You can connect with our technical expert and they’ll let you know.
29. Can I purchase a PC build with liquid cooling technology?
Ans. Yes
30. Can I purchase a PC build with multiple monitors?
Ans. Yes
31. Can I choose the case for my PC build?
Ans. Yes
32. Can I purchase a PC build with a specific brand of components?
Ans. Yes
33. Can I purchase a PC build with a specific color scheme?
Ans. Yes
Shipping
1. What are the shipping options available for my order?
Ans. We have both the options available for shipping surface as well as air. We prefer the fastest option available on your pincode.
2. How long does it typically take for my order to be shipped?
Ans. Majority orders are typically shipped out within 24-48hrs of being placed.
3. How can I track my order once it has been shipped?
Ans. You’ll receive a tracking link on your registered email as well as phone number.
4. What are the shipping costs associated with my order?
Ans. We don’t charge any extra for shipping, it's totally free.
5. Is it possible to change the shipping address after placing an order?
Ans. Yes you can mail us within 24hrs of placing your order. It can be changed only till the product isn’t dispatched from our facility.
6. Can I expedite the shipping process for my order?
Ans. We usually pick the fastest mode available still you can contact our customer support and they’ll do the needful.
7. What happens if my order is lost during shipping?
Ans. In case the order is marked as lost by the shipping company you need not worry your money is safe with us. We will send you a new product or refund based on the availability of the product.
8. What should I do if my order arrives damaged?
Ans. Kindly make and share an uncut unboxing video of the packaging and product share the same with our customer support team they’ll guide you through the replacement process.
9. Can I request a specific delivery date for my order?
Ans. Yes you can inform us before placing the order and we’ll do the needful.
10. Is it possible to ship internationally?
Ans. As of now Elitehubs only ships products throughout India only.
11. What happens if I'm not available to receive my package when it is delivered?
Ans. In case you are unavailable at the time of delivery you can inform the same to the courier when they call you and it will be automatically rescheduled for the next day.
12. Is it possible to cancel my order after it has been shipped?
Ans. Unfortunately we cannot cancel the orders once they are in transit.
13. What courier(s) do you use for shipping?
Ans. We use the following courier options based on your pincode the fastest possible one:
Iway Logistics,Bluedart,DTDC,Delhivery,Xpressbees,Ecom Express,EKart Logistics & Amazon Shipping.
14. Do you offer same-day or next-day shipping options?
Ans. Yes, Kindly contact us before placing your order. In some cases there might be an additional charge the team will update you regarding the same and do the needful.
15. Can I request a delivery time frame for my order?
Ans. Yes you can inform us before placing the order and we will confirm the same if it’s possible or not.
16. Are there any additional fees for shipping oversized items?
Ans. There are no additional charges.
17. Do you offer free shipping for orders over a certain amount?
Ans. There’s no minimum limit for free shipping. It’s applicable on all the orders.
18. Is it possible to have my order held for pickup at a shipping location?
Ans. Yes you can opt for a store pickup by informing us via call whatsapp or email.
19. What happens if I provide an incorrect shipping address?
Ans. We can rectify this error until the product is dispatched once dispatched we cannot alter the address.
20. How can I cancel my order before it is shipped?
Ans. We only offer cancellation within the first 24hrs of placing the order; it can be canceled by contacting our customer service team.
21. Can I choose a specific shipping carrier for my order?
Ans. Yes you can mention the same in the notes section while placing the order the specific courier shipping will only be possible if it’s available on your pincode.
22. Is it possible to request gift wrapping for shipped orders?
Ans. Yes you can inform us via the notes section while placing the order or inform our customer support team.
23. Do you offer insurance for shipped items?
Ans. Yes clients can opt for insurance for expensive products such as a pc additional charges will be incurred for the same.
24. Can I request special handling for fragile or delicate items during shipping?
Ans. Yes, we by default mention fragile on our packaging.
25. What happens if my package is delayed during shipping?
Ans. In case your parcel is delayed, kindly inform us we will try to get it expedited from the courier.
26. Is it possible to pick up my order in-store instead of having it shipped?
Ans. Yes this is totally possible just inform us once the order is placed.
27. What happens if my order is returned to the sender due to an incorrect address?
Ans. In such a case a double shipping is charged to the customer and the package is sent back.
Post Purchase
1. What is the return policy for the product I purchased?
Ans: In case a wrong/defective product is received we offer a replacement once we receive the product back.
2. How do I return a product?
Ans: If the product is eligible for return/replacement Contact our customer support team via whatsapp or call on +91 9321727055 they’ll do the needful.
3. Can I exchange a product for a different size or color?
Ans: Yes, incase the product hasn’t been dispatched yet only within 24hrs of order being placed
4. How long do I have to return a product?
Ans: You have 72 hrs once the product is dispatched.
5. What is the refund process?
Ans: You can reach us out via email,whatsapp or call the team will check if the order is eligible for a refund. If yes then it will be sent back to your source account.
6. When will I receive my refund
Ans: Refunds are processed immediately from our end it can take upto 5-7 business days for the refund to reflect back in your account.
7. What if I received a defective product?
Ans: You will have to contact us within 72 hrs of receiving the product via email, whatsapp or call and send the necessary details asked once confirmed the old one will be picked from your doorstep and a new one will be sent once the defective unit is received back to our warehouse.
8. How do I contact customer service for post-purchase issues?
Ans: We are available on multiple channels such as Facebook, Instagram, Whatsapp, Email & Call
contact@elitehubs.com
+91 9321727055
https://www.facebook.com/officialelitehubs
https://www.instagram.com/elite.hubs/
9. Can I track my return shipment?
Ans: Yes,kindly contact our support for the return tracking link.
10. Can I cancel my order after it has been shipped?
Ans: Unfortunately No. This isn't possible.
11. Can I modify my order after it has been placed?
Ans: Yes, Within 24hrs of placing it.
12. What is the warranty period for the product I purchased?
Ans: The warranty information is provided on the products specification page.
Processor : 3 Years
Motherboard : 3 Years
Memory (RAM) : Limited Lifetime (10 years)
Graphics Card : 3 Years
Hard Disk : 2 Years
Solid State Drive (SSD) : 3 Years
All in One Liquid CPU Coolers: 3 Years
CPU Air Coolers : 3 Years
Power Supply : 3 Year, 5 years, 8 years, 10 years depending on the product range
Cabinets : 1-2 Years
Monitors : 3 Years
Wi-Fi Routers: 3 Years
Keyboard & Mouse : 1-2 Years
Note : Warranty Varies According to Different Manufacturer Policy.
13. What does the warranty cover?
Ans: Warranty Covers only manufacturing defects no physical damage or normal wear & tear is covered under warranty
14. How do I make a warranty claim?
Ans: The warranty has to claimed with the respective brands service center here’s the list of all the brands and their service centers
For Zotac,Corsair,Crucial,MSI,Cooler Master,Inno3d :- Kaizen Infoserve
For Razer, Noctua, NZXT, Lian Li, Phanteks, Ant Esports,Deepcool, Phanteks, EKWB, Gskill, Adata XPG, EVGA :- ACRO RMA
15. What if I lost my invoice or receipt?
Ans: You need not worry just contact our customer support via Whatsapp or Email we will send you the invoice PDF Immediately.
16. How can I check the status of my order?
Ans: Once the product is dispatched a tracking link is automatically mailed to the customer.
17. What if my order is delayed or lost during shipping?
Ans: Incase there’s a delay that is solely dependent on the courier and we have no control over it but we will try our best to get it expedited.
18. Can I get a price adjustment if the product goes on sale after I purchased it?
Ans. Unfortunately, we don’t offer price protection since sale announcements are made well in advance.
19. What if the product I received is damaged during shipping?
Ans. Kindly share an uncut unboxing video of the product and inform the same to our customer support team within 72 hrs of receiving the product we will either send a brand new replacement or refund based on the availability of the product.
20. What if I accidentally ordered the wrong product?
Ans. You can opt for changing the product before it being dispatched or within 24hrs of placing the order in case the value is higher you will have to transfer the difference amount or incase the value is lower we will refund the difference amount
21. How do I cancel an order?
Ans. To cancel the order kindly Mail/Whatsapp us on our customer care numbers within 24hrs of placing the order and necessary cancellation charges will be borne by the customer.
22. Can I return a product if I simply changed my mind?
Ans. Unfortunately no we don’t accept returns in this case.
23. What if the product I received is not compatible with my device?
Ans. In case the product hasn’t been dispatched you can change the product with a compatible one.
24. What if I accidentally provided the wrong shipping address during checkout?
Ans. In case the product is yet to be dispatched we can rectify the error once it’s in transit this rectification cannot be done.
25. What if I received the wrong quantity of items in my order?
Ans. You need not worry, kindly contact our customer support. They'll look into it and get the issue sorted at the earliest.
26. Can I return a product if it was purchased during a sale or promotion?
Ans. No products purchased during sale are not eligible for returns or cancellations.
27. What if I need assistance with setting up or installing the product?
Ans. We will arrange a call back from our technical team.
28. Can I change or cancel my order after it has been placed?
Ans. Yes within 24hrs of placing the order you can cancel it the cancelation charges will be borne by the customer as per the T&C policy.
29. Can I return a product after the return window has closed?
Ans. Unfortunately we cannot process any returns/refunds after the window is closed.
30. How do I know when my refund has been processed?
Ans. You’ll receive an email for the same and in case you haven’t received an email kindly contact our customer support they’ll share the necessary details with you.
31. Can I request a partial refund for a product that was damaged during shipping, but still usable?
Ans. Yes that is totally possible you can reach out to our customer support for the same.
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